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Jim's Lab Notes
— Site News, Baseball Talk, and a Bunch of Other Stuff
Friday, August 16, 2013
We’re Back Up!
We are finally back up!
Starting a few days ago our server host, burstnet.net, began moving all their servers to another location. To let clients know, they sent a single generic message about the move to all their clients about a week before the planned migration. As they should have expected, the email they sent to me got filtered into my spam folder. Not unexpectedly, I didn’t see the message.
To make sure something like this didn’t happen they should have requested their clients respond to the email and, if they didn’t respond, BurstNet should have followed up with mail and a phone call. By doing so, at least they’d be assured their clients would know the migration was coming. Because they failed to do these things, I wasn’t aware of the expected outage until after the site went offline. Of course, even if I had gotten the message in my inbox, I’d still be extremely mad because their estimate was 2-4 hours of downtime. As you know, that estimate was well short of the mark. And that was just part of the problem.
As many of you know, the site went offline Wednesday night. I didn’t notice at that point because I am on vacation and not regularly checking bbtf.org as much as I normally do. This meant that I wasn’t able to contact BurstNet until yesterday morning to report the issue. Ultimately, though, it wouldn’t have mattered because all I received was generic messages over the next 30 hours which only made me angrier about the situation.
At this point, I’m exploring my options. As longtime visitors may recall our web host has experienced some issues over the years. Recently, though, their network has been fast and stable. Since our new servers came online in February I expect most would agree the site has been pretty responsive. At some point, though, every relationship has its breaking point. This mess is hard to look past.
I apologize for the downtime and thank you for your patience and words of encouragement.
P.S., During the outage we tried to update visitors as much as we could on Twitter and Facebook. Although I hope I won’t need to use these things for a similar situation any time soon, I suggest you bookmark our Twitter: Twitter and Facebook pages.
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